When someone replies to a Campaign message, YakChat routes the message to the recipient’s 1:1 conversation in the inbox used to send the Campaign. If the reply is received within the configured Reply Window, YakChat also displays the original Campaign message as context.

The Reply Window defines how long the system monitors and tracks incoming messages from Campaign recipients. Messages received during this period are treated as Campaign replies and include a reference to the original Campaign message, making the conversation’s context easy to identify.

You configure the Reply Window individually for each message in a Campaign. See how it’s done here.

When a recipient replies within the Reply Window, you can view the Campaign context directly in the conversation.

1. Open the inbox used to send the Campaign.
2. Open the conversation containing the reply.
3. Find the Campaign context displayed with the incoming message.
   

The Campaign context includes:

1. Campaign name
2. Original Campaign message
3. Time the Campaign message was sent
   

If you need more information than the displayed context provides, you can navigate back to the original Campaign message by clicking Go to Campaign.

• Replies are still delivered to the sender’s 1:1 conversation.
• The reply appears as a normal inbound message.
• No Campaign context is shown.

For example, if your Reply Window is 72 hours and a recipient replies after that time, their message still arrives but is not associated with the Campaign.

This same behavior applies when “Don’t track replies” is selected.

Campaign replies follow YakChat’s standard messaging behavior:

• Replies appear in the 1:1 conversation within the Campaign inbox.
• Incoming message notifications function as usual.

• How to Enable Campaigns and Assign Campaign Users in YakChat
• How to Create and Send Campaigns in YakChat