Scheduled Messages

Scheduled Messages

Overview

Stay ahead of your communication needs with Scheduled Messages. This feature lets you write a message now and choose exactly when you want it to be sent—whether it's in a few hours or days later. It's perfect for planning messages across time zones, managing busy schedules, or ensuring timely follow-ups.

Using this feature you can:
  1. Schedule a message to be sent at a specific date and time in the future
  2. Easily edit or delete a scheduled message if plans change

Why Use Scheduled Messages?

  1. Work smarter: Compose messages when it’s convenient for you
  2. Reach people at the right time: Perfect for working with global teams or scheduling reminders
  3. Stay organized: Set it and forget it—your message will go out exactly when needed.

How to Schedule a Message

To schedule a message to be sent at a later time in the future, follow these steps:
  1. Draft a new message 
  2. Click the Schedule message icon (the far-left icon in the text editor toolbar)
  3. In the pop-up window, select the date and time when you would like the message to be sent
  4. Press Continue 
  5. You’ll see a preview showing when the message is scheduled. Click it if you need to change the time.
  6. In the edit text box you can continue or click on the message above your text to change the schedule time. 
  7. When you're ready, click Send 
  8. Your scheduled message will appear in the conversation room with a timestamp showing when it will be sent
NotesNote: Messages can be scheduled up to 7 days in advance.

Sending a Scheduled Message Immediately

If you need to send a scheduled message right away, follow these steps:
  1. Find the scheduled message in the chat room.
  2. Hover over the message and click the Settings icon.
  3. From the menu that appears, select Send now.
  4. The message will be sent immediately, overriding the originally scheduled time.

How to Edit a Scheduled Message

If you need to edit a previously scheduled message to either modify the text of the message, or change the day and time to be sent follow these steps:
  1. Find the scheduled message in your chat.
  2. Hover over the message and click the Settings icon
  3. From the menu, select Edit message
  4. To change the scheduled date and time:
    1. Click on the preview above your text showing the current schedule time
    2. In the pop-up window, choose the new date and time when you would like the message to be sent
    3. Press Continue 
  5. To edit the message content
    1. Use the edit text box to modify the text of your message,
  6. If you are happy with the changes, click the Accept button  at the bottom-right corner of the edit text box. Your scheduled message will be updated in the conversation room with the changes made. 
  7. Otherwise, if you change your mind, just click the Cancel button  instead to discard all changes. Your original scheduled message will remain unchanged. 

How to Delete a Scheduled Message

To delete a previously scheduled message, follow these steps:
  1. Locate the scheduled message in your chat
  2. Hover over the message and click the Settings icon
  3. From the menu, select Delete
  4. Confirm by clicking Delete in the pop-up window
  5. The message will be deleted and permanently removed from the schedule

See It in Action!