How to Send an SMS in Teams

Overview

There are a variety of different ways to send an SMS based on a users use case. There are options to send messages to phone numbers, to message a contact, and to send a message to multiple contacts or phone numbers.

Option 1: Sending a message to a number

This method is primarily used if you would like to start a conversation with one or more numbers who do not yet have contacts. To do this, follow these steps:

1. Select the + button on the Messages tab.
2. Either type or paste one or more numbers into the 'To:' bar at the top of the screen.
Here is an example: The number '+14346080703 is in the 'To:' bar. The message is being sent from the Accounting inbox. The message being sent is 'hi'
3. Select the inbox you would like to send the message from and type your message into the Type a message box.

Option 2: Sending a message to a contact

If you have a contact that you’d like to initiate a conversation with, there are two ways to start a conversation.

1. Select the plus + button on the Messages tab
2. Select the contact by clicking the + button next to the contact. Select the inbox the message should be sent from, then type the message into the Type a message bar and send.
Here is an example: The contact 'Boris Boris' is selected. The message is being sent from the 'Accounting' inbox. The message being sent is 'Yes we are on track. I will send you the file'.

It is possible to add more than one contact to the message by pressing the + button next to all contacts you want to message to be sent to.

Option 3: Sending a message via the contacts tab

It is sometimes more convenient to initiate a conversation when already viewing a contact.

1. Go to the Contacts tab, choose a contact, and click the Send Message button.
2. The Type a phone number bar will be pre-filled with the contact. Select the inbox the message should be sent from, then type the message into the Type a message bar and send.

It is possible to add more than one contact to the message by pressing the + button next to all contacts you want to message to be sent to.