How to clear Microsoft Teams Cache for Windows

How to clear Microsoft Teams Cache for Windows

Introduction

This article will guide you on how to clear Microsoft Teams cache for Windows. The cache for Microsoft Teams is different for 'Classic' and 'New' Teams.  

Restarting Teams after you clear the cache might take longer than usual because the Teams cache files have to be rebuilt.
Take note that when you reset the Teams app, the app data will be deleted. This includes any personalization settings that you might have configured.

Clear Cache in "Classic" Microsoft Teams

1. Right click on the Teams icon in the Windows taskbar and select Quit from the menu
2. Open the Run dialog box by pressing the  Windows Logo  + R 
3. Paste the following into the Run dialog box
"%appdata%\Microsoft\Teams"\
4. Delete all files and folders in the directory.  
5. Restart Microsoft Teams

Clear Cache in "New" Microsoft Teams

Option 1:  Reset the App

1. Type settings in the search box, and then select the Settings app from the results.
2. Select Apps and Go to Installed apps, and then type Microsoft Teams in the search box.
3. Locate the New Microsoft Teams app from the results, select the More options button (...) on the right, and then select Advanced options.
4. In the Reset section, select Reset.
5. Restart Teams.

Option 2: Delete the files

1. Right click on the Teams icon in the Windows taskbar and select Quit from the menu
2. Open the Run dialog box by pressing the Windows Logo  + R 
3. Paste the following into the Run dialog box
%userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams
4. Delete all files and folders in the directory.  Note: these will be recreated when Teams is opened again.
5. Restart Microsoft Teams


  1. For steps on how to clear Microsoft Teams Cache in MacOS please refer to this article: https://support.yakchat.com/portal/en/kb/articles/how-to-clear-microsoft-teams-cache-3-5-2024-2