Blocked Numbers

Blocked Numbers

Overview

You may wish to block certain numbers from contacting or spamming your users. Learn how to block and manage unwanted numbers.
Notes
Note: You have to be an "Admin" to manage Blocked Numbers

How to Block a Number 

1. Login to the Admin Portal 
2. Go to Restrictions 
3. Click Manage then click + Add number
4. Enter the number you want to block and click Save


How to View and Search Blocked Numbers?

Search by Phone Number

1. Go to Restrictions 
2. Click Manage then in the search bar enter the Phone Number (Format Example: 1818XXXXXXX)
3. Click Enter on your keyboard

Search by User who Blocked the Number

1. Go to Restrictions 
2. Click Manage on the Blocked Numbers tile, then in the search bar enter the Email address of the user who blocked the number
3. Click Enter on your keyboard

Filter by Blocked Date

1. Go to Restrictions 
2. Click Manage on the Blocked Numbers tile, then click Add filter + button
3. Select what Blocked date your prefer:
  1. Anytime
  2. Today
  3. Last 7 days
  4. Last 30 days
4. Click Apply filter

How to Delete a Blocked Number

1. Login to the Admin Portal 
2. Go to Restrictions 
3. Click Manage on the Blocked Numbers tile, then select the number you wanted to delete
4. Click Delete then a confirmation pop up will show up select Yes, delete