Archiving conversations may be a major requirement for a company that needs to retain a history of conversations. YakChat offers multiple ways to archive your conversations, depending on your use case. 

Our first method is to enable email notifications for every inbound and outbound text sent for each inbox. Connecting the service to an email address associated with a CRM system will allow your CRM system to archive every inbound / outbound message just like how you would archive regular email conversations with your customers.  

Another convenient method to archive your conversations is to have us connect to your Azure directory, so that we can deposit a container which has all of your conversations for the last month. We will automatically deposit a container each month.  

Please contact info@yakchat.com for more information should you want to use this method 

A more convenient method to store your conversation in a CRM system or other web service is to use a webhook. If you provide us with a webhook for your storage service, we will connect to it, and all your conversations. 

The development instructions on how to connect to our webhooks are below: 

 

Please contact info@yakchat.com for more information should you want to use this method. 

YakChat offers a power automate connector, which is the most custom solution to archive your messages.  

For more information on our power automate connector, please see our website www.yakchat.com, or contact info@yakchat.com.